THE ANSWER BEFORE THE NEXT STEP
Good questions.
Clear answers.
Choosing a game, setting up a server or joining our world? Find the practical details here, with direct routes to the guides and controls you need.
01 / FIND YOUR ANSWER
Choose your game
Start with the right service.
Should I use Player Login or Hosting Login?
Player Login opens your ZEISMO Minecraft community profile and progress. Java players use their Minecraft username and ZEISMO server password; Bedrock and linked-email options are provided there. Hosting Login is for managing a rented server and billing, using your hosting account email or username and password. You do not need a hosting subscription to use the player portal.
What can I order today?
Minecraft Java hosting is available in three plans: Campfire (4 GB RAM, 15 GB storage, 1 shared CPU) at £7.99/month; Village (6 GB, 25 GB, 1.5 shared CPU) at £11.99/month; and Kingdom (8 GB, 40 GB, 2 shared CPU) at £15.99/month. Prices are GBP including applicable tax. Each includes three customer backup slots in Paris, subject to capacity. Compare the packages.
Are Rust and Valheim available?
Both are in preparation. We are working on their hosting workflows and have not opened paid orders, confirmed packages or announced a launch date. Their catalogue cards are previews of our plans, not a promise of current availability. You can explore the line-up or ask support about your requirements.
Is Campfire for Java, Bedrock or consoles?
Select Paper cross-play for Java and supported Bedrock through Geyser and Floodgate. Bedrock players do not need Java Edition; consoles may need a connection helper. Official Vanilla, Fabric and NeoForge are separate Java setups. Existing servers are not silently changed.
Do I need to own the game?
Yes. Each player needs an appropriate licensed copy of the game and a compatible client. A hosting subscription pays for the server service; it does not include game licences or third-party paid plugins.
02 / FIND YOUR ANSWER
Resources & control
Know what your server includes.
Is my CPU a dedicated physical core?
Campfire includes a 1 CPU quota on shared hosting infrastructure. That is a resource limit, not a dedicated physical processor core. Your server has its own allocated memory and storage limits; the underlying machine also runs other workloads.
How many players can each plan support?
Our planning estimates are 5–10 players online together for Campfire, 10–20 for Village and 15–30 for Kingdom. These assume Paper survival with light plugins, view distance around 8 and simulation distance around 6. They are not measured guarantees or enforced player limits. Heavy farms, exploration and plugins can reduce capacity.
What can I manage in the hosting panel?
Your hosting panel provides your server’s power controls, console, resource information, world files, configuration and backup controls. Keep passwords private, use trusted software and make a recovery point before significant changes. Your hosting account is separate from the main ZEISMO business portal.
Can I bring a world or install plugins?
Yes. Choose a Modded plan for Fabric or NeoForge 1.21.1, then upload compatible server mods and dependencies. Paper plans use plugins instead. Stop the server and create a backup before changes. Match game, loader and required client mods; a named modpack is not automatically installed.
03 / FIND YOUR ANSWER
Account & checkout
From registration to your first connection.
How do I create a hosting account?
Choose Create account, enter your details and verify your email. Then choose an available package in the gaming portal. ZEISMO Play uses a separate account from ZEISMO’s business services.
What if the verification or reset email is missing?
Check your spam folder and confirm that the account address is correct. Use the verification or Forgot password controls in the gaming panel to request a fresh email when available. If you are still stuck, contact support from the address on your account. Never send us your password or recovery link.
What happens after I pay?
Stripe handles checkout and the service verifies payment before preparing your server. Your order page updates automatically while open. When installation completes, open your dashboard and use the assigned server address. If an error remains, contact support with your order reference rather than paying again.
Why might a package be unavailable?
We check suitable server capacity before accepting checkout. A package can become temporarily unavailable when the available allocation has been reserved or used. Its appearance on the marketing website is not a reservation. Contact support if you need help finding the next available option.
04 / FIND YOUR ANSWER
Billing & cancellation
Understand the price and your options.
What does the monthly price include?
Campfire is £7.99, Village £11.99 and Kingdom £15.99 GBP per month, including applicable tax. Each renews monthly and includes the resources and controls shown on its package. Game licences, paid plugins and separately purchased software are not included. Your bank may apply currency-conversion charges. Check the recurring amount before payment.
How do I stop the next renewal?
Use subscription management in your hosting account to cancel future renewal before the renewal date. Normally your paid service remains available until the end of the paid period, subject to the hosting terms. Contact support if you cannot access the cancellation controls.
What is the refund policy?
You can request a full refund of your first subscription payment within 14 days. Email support with your order reference and refund request. The hosting terms explain processing, service access and the policy’s scope. This does not limit applicable statutory rights.
What happens to my world when the service ends?
Download your world before leaving. The hosting terms provide at least 14 days of world retention after paid access ends before operator-reviewed deletion. This is a limited recovery period, not permanent storage. Contact support promptly if you need help retrieving data, and keep your own backup.
05 / FIND YOUR ANSWER
Worlds & recovery
Protect the progress you make.
How many backups are included?
Campfire includes three customer backup slots. That is a limit on available saved snapshots, not unlimited history or a promise of permanent storage. Check that a new backup has completed before deleting an old one, and keep a downloaded copy somewhere you control.
When should I make a backup?
Make a backup before changing plugins, updating configuration, importing a world or doing other work that could alter saved progress. You should also keep periodic copies of important worlds. Confirm a backup finishes successfully before relying on it.
Does restoring a backup remove newer progress?
A restore replaces current data with the selected snapshot, so changes made after that snapshot can be lost. Stop the server, preserve anything new you need and confirm the backup you want before restoring. If you are unsure, pause and ask support before overwriting the world.
What should I send support if my server has a problem?
Send your order reference or server name, your game edition and version, the action you tried, the exact error and the approximate time. A screenshot or short redacted log excerpt can help. Never include passwords, authentication codes, payment details or recovery links. Choose a support topic.
06 / FIND YOUR ANSWER
Play with ZEISMO
Join our shared world.
How do I join the ZEISMO Minecraft server?
The community address is zeismoplay.com. Minecraft Java uses port 25565; supported Bedrock Windows and mobile clients use port 19132. Use the edition-specific joining guide and check the live status on that page before connecting.
Do I need to buy hosting to join?
No hosting subscription is required to join our public community world. Your own compatible licensed game is still required. A paid hosting package creates a separate private server for your group, with a different connection address and controls.
Will adding the ZEISMO gamertag connect my console?
Not automatically. ZEISMO is our community account’s gamertag, not a joining bot or guaranteed console connection service. PlayStation, Xbox and Switch can restrict custom server entry. Contact support with your platform and game version before relying on a particular method.
What should I know before playing in the community?
The shared world currently has a 200-player slot limit. Respect other players: no harassment, griefing, cheats or exploitation. Public names and chat may be visible to others. Our optional AI guide asks for consent and can be turned off with /guide off. Check the world guide and privacy notice for more information.
READY FOR YOUR NEXT STEP?
Less uncertainty.
More game night.
Choose your hosting service or explore the ZEISMO community.
